ServiceNow Practice Lead & Delivery Director (CTA / CMA)
TP. Hồ Chí Minh
Hạn nộp hồ sơ:
17/11/2026
Về công việc
Trách nhiệm chính
- Define the strategic roadmap to grow the ServiceNow business line, governing practice revenue, margins, resource utilization, and operational health.
- Oversee end-to-end delivery of complex enterprise engagements across ITSM, ITOM, ITAM, HAM/SAM, SecOps, HRSD, CSM, and custom digital workflows.
- Lead workforce planning, talent acquisition, skills enablement, and certification roadmaps across distributed engineering hubs.
- Drive pre-sales solutioning, continuous service offering improvements, and high customer satisfaction standards.
Yêu cầu
- 10+ years of total IT industry experience
- 8+ years leading ServiceNow delivery programs and practice operations
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) or equivalent credentials
- Proven leadership scaling distributed teams and managing global delivery models
- Bachelor’s degree in Computer Science, Information Technology, or an engineering discipline
Yêu cầu ưu tiên
- Strong track record supporting enterprise clients across Japan and/or APAC markets is highly preferred.
Mức lương
- Up to 90,000,000₫ per month
Phúc lợi
- 14 months' salary per year
- 100% salary-based Social Insurance & $3,000/year Private Insurance
- Hybrid work & Online interviews
- 14+ days of Annual Leave
- International onsite opportunities
Hình thức làm việc
- Hybrid work & Online interviews.
Thông tin khác
- Job ID / Requisition ID: R0148287
- Job Type: Full-time
- Work Location: Hybrid remote in Thành phố Hồ Chí Minh
- Pay: Up to 90,000,000₫ per month